Contact Centre
Connect your contact centre to leading workforce solutions
Kelly recognises that your customer contact centre is a vital link in your company’s successful connection to the world. Whether to sell products, service customers, gather information or simply receive calls - our comprehensive approach to customer contact centre staffing ensures an innovative solution tailored to meet your company’s unique needs and environment.
Make Your Contact Centre a Success.
Successful customer call cente staff need to be highly motivated with a range of skills. We provide high-calibre professionals, always thoroughly screened and qualified in the following positions:
- Customer Service (inbound, outbound or inbound/outbound)
- Sales/Telemarketing (inbound, outbound or inbound/outbound)
- Market Research (inbound, outbound or inbound/outbound)
- Collections
- Help Desk
- Quality Assurance
Proven services for any contact centre environment
Kelly’s global contact centre staffing solution, can help your company meet its business objectives by providing motivated contact centre professionals available for temporary, temporary-to-hire, and direct placement in virtually any related contact centre discipline.
Through best-in-class practices used to recruit, assess, train and retain our contact centre workforce, we can provide your business with high quality, flexible services - from staffing to a complete outsourced solution customised for your contact centre environment. Our sophisticated training system uses real-life simulations, including virtual customers, to train employees before they are sent to work.
